Today, we are going to dive into a Paycom review, exploring its cloud-based Human Capital Management (HCM) system designed to meet the HR and payroll needs of businesses of all sizes. Designed as a one-stop solution for all your HR and payroll needs, it offers customizable payroll, HR, time management, and employee management features through its SaaS platform.
Paycom is an employee-driven system that allows employees to manage their data and payroll, saving the organization’s HR department valuable time and effort. It is ideal for large companies looking to streamline a wide range of HR operations, including talent acquisition, time and labor management, training, and benefits administration.
However, it may not be the best option for businesses on a budget or smaller companies seeking basic payroll and HR features.
Paycom Review: Quick View of Pros & Cons
pros
- All-in-one HR solution
- Integrated payment solution
- Payroll and tax filing automation
- Mobile app for iOS and Android devices
- Excellent customer service
- Employee self-service app
cons
- No transparency in pricing
- Limited third-party integrations
- Not suitable for small businesses
- High setup fees
When to use
- If you run a large organization that needs a comprehensive HR and payroll solution
- If you need a customizable and automated platform with the full suite of tax management, workforce management, talent management, and time management tools
- If you need a time-tracking and scheduling feature for hourly employees
- If you are an SMB on a budget, you may consider payroll software designed for small businesses, such as Gusto or Paychex Flex.
- If you need a simpler payroll and HR solution with third-party integration options, try Paychex or ADP Run.
Deciding Factors
| Pricing and Plans | Custom pricing and a single, inclusive plan |
| Maximum Users | 10,000+ |
| Scalability | Good. Cloud-native platform that scales with your business. |
| Integrations | Does not integrate easily with third-party apps. However, since it sells an entire suite of payroll and HR solutions, you may not need third-party integrations. |
| Ease of Use | Mixed reviews from customers. Users find certain features, such as payroll, tax reporting, and reimbursements, easy to use, and others, such as billing and scheduling, hard to navigate. The web interface is intuitive, but the sheer number of features may overwhelm new users. |
| Notable Features | Notable features include – 1. Full suite of HR management tools 2. Automated onboarding 3. Employee and talent management features 4. Self-service automation for payroll processing 5. Tax filing support 6. Benefits administration 7. Time-tracking and attendance tools |
| Mobile App | Available for iOS and Android devices. |
| Customer Support | Excellent. Includes 24/5 phone support, email support, access to an online knowledge base, videos and tutorials, and a dedicated support representative. |
Paycom Review: Pricing and Features
Paycom does not publish pricing information on its website. The company offers a personalized demo, after which you contact a sales representative for a custom quote.
Paycom pricing, like other quote-based software, depends on your specific requirements, such as the size of your organization, the number of employees on your payroll, and the additional services required. When you sign up for HR and payroll services, you typically pay setup charges, a monthly base fee, and additional per-employee monthly charges.
According to the latest Paycom user reviews, you can expect to pay between $500 and $1,200 for the initial setup and an estimated base price of $4 to $6 a month per employee.
The full range of Paycom features includes:
- Advanced payroll solutions
- Tax management (with automated payroll tax deduction and filing)
- HR management (including benefits, reporting, and compliance)
- Talent acquisition (including applicant tracking, background checks, and onboarding)
- Talent management
- Employee engagement and training solutions
- Advanced time and labor management
Paycom Review: Advantages and Disadvantages
Although Paycom is a popular choice among users, it does have a few downsides. Here is an overview of Paycom’s advantages and drawbacks:
Advantages of Paycom
- Full-service HR solution
Paycom is a comprehensive software solution for all the HCM needs of a large organization. The Paycom platform is feature-rich, customizable, and automation-enabled, and allows you to manage complex payroll and HR processes from a single location.
- Employee self-service capabilities
The Paycom platform empowers employees to manage all aspects of their payroll, benefits, documents, and training on their own.
Paycom payroll processing is enabled by Beti, its automated software. Beti identifies errors in data and helps employees to resolve them before submitting payroll. This not only ensures accuracy but also reduces employer liability and frees up HR teams for more strategic tasks.
- Advanced reporting and analytics
Paycom’s custom reporting capabilities enable organizations to generate detailed and insightful reports across all HR workflows. This helps them in building a detailed analysis of various areas that impact business outcomes, including turnover, expenses, and labor distribution.
Disadvantages of Paycom
- Not a great option for small businesses
Paycom’s advanced capabilities and broader HCM functions may make it unsuitable for small businesses that need an elementary payroll solution. Businesses looking for budget-friendly, tailored HR services may find Paycom unaffordable and its plethora of features overwhelming.
- No transparency in pricing
There is no transparency in Paycom prices. Pricing information is not published on the Paycom site, making it difficult for you to gauge upfront if it is a cost-effective solution for your business.
Paycom Customer Service
Reviews about Paycom’s customer service are largely positive. Paycom customer support is accessible and efficient. Phone support is available 24/5 from 7 a.m. to 7 p.m.
When you sign up for Paycom, a sales representative oversees the entire implementation, even helping you process the first payroll after setup. Further, every client is assigned a dedicated specialist who resolves all software-related queries and ensures accuracy in payroll processing and tax filings.
Paycom Integrations
Paycom integrates with a few workforce management and travel management platforms, including 7shifts, Nowsta, TravelBank, and Cooleaf. It also offers supported integrations with some point of sale (POS) solutions designed for the hospitality industry, such as Restaurant365 and SpotOn. It does not integrate with third-party accounting or expense software.
Is Paycom Worth It? – The Final Verdict
Most Paycom reviews by new and long-time users express utmost satisfaction with its functioning and customer service. Large organizations looking to automate and streamline their HCM processes may certainly consider Paycom as a viable and cost-effective solution. However, it may not work for small businesses in search of a stripped-down payroll/HR solution. For basic payroll solutions, you may consider Paychex Flex, QuickBooks Payroll, or Gusto.
Frequently Asked Questions
Is Paycom reliable?
Paycom is an extremely reliable software solution for payroll processing and HR functions. Both the system and support staff contribute to increasing workflow efficiency in large organizations. The self-service app not only empowers employees to manage their own data and payroll but also ensures accuracy and sharply reduces the HR team’s workload.
