Cloudbeds Review: Features & Prices for 2023

Running a hotel comes with its own set of unique challenges. If you want to reduce room vacancies without operating at a loss, you’ll need a specialized set of accounting tools. Cloudbeds combines hospitality bookkeeping with business accounting to provide an all-in-one solution.

But Cloudbeds goes beyond managing your books to help you build and manage relationships with your customers. One downside to the app is that Cloudbeds pricing is not transparent, but that also means features and fees can be customized to your unique needs, ensuring you get the solution you need. This Cloudbeds review will look at the app’s pros and cons to help you make a fully informed decision.

Pros

• Wide variety of features
• Easy to use
• Unlimited number of users allowed

Cons

• No fixed pricing model
• Customers complain about lack of flexibility
• Support only available via email

When to Use Cloudbeds

• You need a full-service solution: Cloudbeds is designed to handle all of your business’s accounting and reservation management needs.
• Your business is constantly changing: Cloudbeds allows an unlimited number of users, with features designed to scale with your business as it evolves.
• You need a full-service website: Cloudbeds not only provides website design, but sites can be set up to optimize your earnings from each guest.

When to Use Something Else

• You need personal support: Cloudbeds limits its support to an email ticketing system, so you’ll need to place a request and wait for a response.
• You need a customized solution: Cloudbeds has a fixed setup, with limited customizability, so if you need the solution designed specifically for your business, this might not be the best choice.
• You need mobility: Cloudbeds does not have a mobile app, so your representatives will be limited to the reservation desk.

Deciding Factors

Price	Pricing is not transparent. Customers are required to contact Cloudbeds to get a quote.
Ease of Use	4/5: Customers report an easy-to-use interface, both for administrators and end users.
Support	2/5: Support is only available online, with some customers reporting long wait times.
Scalability	5/5: Cloudbeds’ pricing and features are designed to adjust to a business’s needs as it grows.
Number of Users	5/5: Cloudbeds does not limit the number of users on your plan.

Cloudbeds Prices and Features

Looking for pricing online? You won’t find it. As the typical Cloudbeds review points out, the pricing happens behind the scenes, with quotes requested by filling out a form on the website. Since Cloudbeds works with a wide variety of property types, there’s no one-size-fits-all pricing model. Once you’re quoted a price, it will cover all the features you signed up to use, with no extra fees.

Your Cloudbeds plan includes the following features:

• Reservation management: This includes one-click guest check-in and checkout, one-click reservation overview, and drag-and-drop calendar control.
• Channel manager: Keep all your information updated across multiple platforms, including Booking.com, Airbnb, and Expedia.
• Booking engine: Manage direct sales through your website, including promoting upsells to boost your revenue.
• Reporting: Gather real-time updates on reservations, occupancy and revenue, cancellations, and inventory.

One of the best things about Cloudbeds is its demo. You can try out the features and make sure the platform works for you before committing. You can combine this information with how much Cloudbeds cost to make a decision.

Cloudbeds Advantages and Disadvantages

Pros	Cons
All-in-one app	No mobile app
Easy to learn	Online support only
Demo and onboarding provided	Pricing via quote only

Cloudbeds Customer Service

Any review Cloudbeds users post will focus heavily on customer service. The hospitality industry is under pressure to keep customers happy, and that means ensuring its technology works 24/7. Unfortunately, a Cloudbeds review will often mention a disappointing customer service experience. Support is only available via email, so you’ll have to place a request and wait. You’ll often see a review of Cloudbeds mentioning long waits, despite the fact that Cloudbeds promises to service requests 24/7.

But Cloudbeds does have plenty of resources for new customers. This starts with a demo that answers all your initial “what is Cloudbeds and how can it help me” questions. Once you’ve signed up, you’ll get a dedicated onboarding specialist who will schedule a kickoff call to help get you started. If you’d prefer more of a self-serve onboarding process, Cloudbeds offers that, as well. There’s also a knowledge base that addresses some of the most frequent issues with navigating the product.

Cloudbeds Integrations

If you read Cloudbeds reviews and find the application lacking, integrations might be the solution. Cloudbeds can link up to a variety of applications that you may already use. With others, adding them to your toolbox could help expand Cloudbeds’ capabilities.

Cloudbeds’ integrations include:

• Payment processors: Integrate guest payments with apps like Authorize.net, PayPal Payflow Pro, and Stripe.
• Mobile key technology: Manage room access control, thanks to integrations with apps like 4Suites, Flexipass, and OpenKey.
• Restaurant management: Many hotels have restaurants, and integrations with Toast and Lightspeed can extend your restaurant accounting tools to include managing and tracking your eateries and cafés.
• Guest feedback: Stay on top of your customer service by integrating with guest feedback tools like GuestTouch, myHotel, and TrustYou.

This is only a small sampling of the available integrations. As you’re considering how much Cloudbeds costs, take a look at the dozens of integrations and consider whether this app will expand the tools you’re already using.

Is Cloudbeds Worth It? The Final Verdict

This Cloudbeds review showcases all the pros and cons. But the bottom line is, will the features fill your hospitality business’s needs? If you’re looking for an all-in-one solution that can tackle your challenges, consider doing a Cloudbeds demo. You can try out the software and make sure it’s the right choice before committing.

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